Shipping & Returns
SHIPPING
COVID-19
Due to the corona virus shipping is slightly longer next day guaranteed 1pm is now next day 9pm.
Royal Mail are no longer asking recipients to sign for items delivered on or after Saturday 14 March 2020 until further notice. Due to the extraordinary nature of current events, We will not consider a claim for loss based on the lack of signature. Royal Mail will still capture the recipient’s name and confirmation of delivery which can be viewed at www.royalmail.com/track-your-item.
You will not be covered for loss if Royal Mail has confirmation of delivery and has confirmed they have delivered the item to your property.
How long does shipping take?
All orders are sent via Royal Mail Special Delivery Guaranteed™ or Royal Mail Signed For™, this is to ensure your pieces arrive as quickly and safely as possible. As we're a start-up business and all orders are made to order, we ask that you allow four weeks for orders to be processed and shipped. During this time, you will be kept in the loop with the progress of your pieces - we promise they are worth the wait!
Once your order has been shipped, you will be able to track your order through the shipping confirmation email. If you need help finding your tracking number or have further questions about shipping, please email us at info@bmcjewellers.com
How will I know when my order ships?
You will receive an email including your tracking number as soon as your order is shipped.
Do you ship internationally?
Currently, we do not ship internationally. We hope to in the future!
How much does shipping cost?
Shipping options:
1) Royal Mail Special Delivery Guaranteed™ at £15
For all orders over £750.
2) Royal Mail Signed for ™ 1st Class at £10
For all orders under £750.
Where is my order? I need help tracking.
Please email info@bmcjewellers.com for more further information.
Where is your jewellery shipped from?
Our jewellery is shipped from our Birmingham or Manchester office.
Lost Packages
If you are unable to track your package, please email us right away at info@bmcjewellers.com and we will strive to solve the issue, as quickly as possible. If the item has not been marked delivered and hasn't arrived within 30 days, we will replace your order free of charge.
Please note that BMC Jewellery is not responsible for lost or stolen items once declared 'Delivered' by the delivery service. Therefore, you will not be entitled to a refund or replacement.
RETURNS & WARRANTIES
What is your return policy?
We are happy for you to return your item within 14 days of receipt. We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same price.
Personalised Items are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.
If a full refund including the original delivery costs is required, we need to be informed fourteen (14) days after the receipt of the order. The order must be then returned to us within fourteen (14) days after we have been informed of the cancellation, however you will be responsible for the cost of returns the goods to us. If a return is payable to you we will process the refund as soon as possible and, in any case within fourteen (14) days of receipt of the original order back to us.
The items need to be in the original packaging where it forms part of the goods, for example, boxed goods and gift items). Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return. Return postage is at your own cost and risk.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Our returns policy does not affect your statutory rights.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised to the address on the order (except in the case of a full or part purchase of goods using a Gift Card, as detailed below).
If any product purchased with a Gift Card is subsequently exchanged for a product of a lower price, any money owing will only be issued as a Gift Card. If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card’s original value, any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. If you no longer have the Gift Card used to purchase the returned good(s), we will issue you with a new Gift Card to the value payable to you up to the amount of the card’s original value.
You can return any item ordered online in accordance with the terms in this section apart from:
• personalised or bespoke items;
• any items that are sealed for hygiene reasons if you have unsealed them, including but not limited to)
You cannot cancel your contract in respect of pierced earrings, made-to-measure/order goods (e.g. bespoke/ personalization) unless they are faulty, damaged upon delivery or incorrect.
Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.
What if I ordered the wrong size?
We will happily to swap your piece, providing the piece is returned undamaged, with tags and in its original box within 1 week of receiving a pre-paid shipping label - we will send you a shipping label so you can return free of charge. Please email us info@bmcjewellers.com for further details.
I have my shipping label. Is there a time limit as to send back?
Please send your return item back to us within 1 week of receiving the shipping label. Any returns beyond this time limit will be subject to a £50 restocking fee.
Does my order include a warranty?
All pieces are covered by a six month warranty, we will be happy to replace any pieces within this period. Our warranty does not cover general wear & tear or lost stones. Please note that BMC Jewellery is not responsible for lost or stolen items once declared 'Delivered' by the delivery service. Therefore, you will not be entitled to a refund or replacement. We are also unable to return or replace any pieces once they have been altered by a third party jeweller.
My piece broke within the warranty period. How do I initiate a replacement?
Please send over a photo of the damaged product and order number to info@bmcjewellers.com
Jewellery weight?
The weight of the item may not always be to the exact gram it may be slightly over/under as the items are all handmade however we will always give you the best possible price at the time of production.